AI Guardian support

Support

This page helps users get support for Guardian voice, spending records, receipt and invoice scanning, subscriptions, contacts, settings, privacy, and app-store issues. Before public launch, replace the placeholder support contact with your final support email and company information.

Contact support

Support email: support@aiguardian.my

Include the device type, app version, operating system version, feature used, visible error message, and the steps that led to the issue. Do not send passwords, OTP codes, card CVV numbers, full bank details, government IDs, or unnecessary personal documents.

Common help topics

Guardian voice is not responding Check microphone permission, speech permission, phone volume, network connection, live AI mode, and backend availability. On iPhone, also confirm the app has not been muted or blocked from microphone access in Settings.

Receipt or bill scanning looks wrong Retake the image in good light, keep the full receipt inside the frame, avoid shadows, and review the AI draft before saving a plan.

Spending totals look incorrect Check the date, category, amount, currency, and whether the item was entered by voice, typed manually, or created from an invoice.

Contacts are missing Confirm contacts permission is enabled. The app should only import contacts after permission is granted and should let users choose who is used for shared spending.

Subscription dates or renewals are wrong Use the calendar picker to correct renewal dates. Always compare app reminders with the merchant’s official billing page.

Live AI mode is unavailable Check the internet connection and backend health. If the backend is offline, use mock mode for testing until the production server is available.

Privacy and data requests

Users can reset local demo data in Settings. For hosted production accounts, support should offer account export, correction, deletion, and retention help. Privacy requests should include enough information to identify the account, but users should not send highly sensitive documents unless support specifically requests them through a secure process.

Safety and urgent issues

AI Guardian is not an emergency, banking, legal, or fraud-response service. For urgent fraud, stolen cards, account compromise, legal deadlines, physical safety, or financial loss, users should contact their bank, merchant, local authority, lawyer, or relevant professional directly.

Expected response times

During early access, support response times may vary. A reasonable production target is within two business days for general issues and sooner for account access, privacy, or payment problems. Add final service hours before public launch.

App Store and Google Play information

This support page can be used as the public Support URL in app-store metadata. The Privacy Policy page should be used as the public Privacy Policy URL. Keep both pages accessible without requiring users to log in.

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