Guardia Mobile Suite Help Desk

Support

Welcome to the Help Desk for Guardia Mobile Suite. Here you can find quick troubleshooting steps for all of our consumer applications (AI Guardian, Asia Recipe Book, Kerala Life, Vietnam Life, Thailand Life, Malaysia Life, Guardia Chat, and Guardia Translator) or submit a help request.

Contact Support

Support Email: support@aiguardian.my

Our team is happy to assist. When emailing us, please include:

The name of the app you are using (e.g., Vietnam Life, Guardia Chat)
Your mobile device type and OS version (e.g., iPhone 15 iOS 19, Samsung Galaxy S25 Android 16)
A brief description of the issue or question

Application Troubleshooting Guides

AI Guardian (Personal Finance) • Receipt scan fails: Ensure the invoice is lying flat, well-lit, and fully inside the camera frame. Shadows and high camera angles can decrease OCR text extraction accuracy.
• Compound Projections: Calculations are mathematical interest estimations based on manual inputs. Double-check your entered rates and EPF metrics.

Asia Recipe Book (Kitchen Companion) • Missing recipe matches: Ensure you type standard, singular ingredient terms (e.g., "chicken", "garlic", "rice") separated by commas. Double-check that your spelling is correct.
• Voice Timers: Grant microphone permissions if using voice commands to control the steps while cooking.

Kerala / Vietnam / Thailand / Malaysia Life (Travel Guides) • Location listings not loading: Check that GPS / Location Services are enabled on your device. Ensure the app has location access to query nearby traditional homestays and regional sights.
• Stale Event Dates: Our directories are updated monthly. If an event or homestay contact is incorrect, please flag it to our email desk.

Guardia Chat (Private Messaging) • Connection delays: If P2P messaging is slow, confirm both users are connected to active internet pipelines. Wiping the local database will erase all message history permanently; verify backups before cache clearing.

Guardia Translator (Voice Translation) • Vocal transcription slips: Grant mic access. Position your device closer to the speaker, reduce background crowd noise, and speak clearly. Dialect recognition runs best on stable cellular/Wi-Fi lines.

Data & Account Deletion Requests

If you wish to delete your beta lead registration data, email notifications list, or request guidance on completely wiping your local mobile database, please contact our support desk:

Email: support@aiguardian.my
Subject: Data Deletion Request

Wiping requests are processed within 48 hours. Wiping your local app data in Settings will immediately erase all client-side databases.

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